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Value Leakage Map
Where and why value is lost across the operating model.
When performance feels stuck
Work is getting done. But where is time, effort and value being lost along the way?
Identify friction, duplication, unnecessary approvals, rework and unclear ownership across the way your organisation actually operates.
Operating Model & Value Leakage Diagnostic
Recognition
This may sound familiar.
“People are busy, but output does not reflect the effort.”
“The same work is done twice in different teams.”
“Approvals exist that nobody can justify anymore.”
“Rework is normal and no longer questioned.”
“Ownership is unclear, so decisions bounce.”
“The transformation is finished, but performance did not move.”
What we help you answer
The questions you need answered before you act.
- 01
Where are people waiting?
- 02
Where is work being duplicated?
- 03
Which approvals are unnecessary?
- 04
Where does rework happen, and why?
- 05
Where are decision rights unclear?
- 06
Which handoffs create delays, and where is expertise underused?
How the diagnostic works
Your team provides the evidence. We do the heavy lifting.
- 01
Scope
We define the decision you need to make and the teams, workflows or business areas that matter.
- 02
Gather evidence
Employees and managers provide structured input independently through secure online surveys and targeted evidence collection.
- 03
We analyse
GrundMind identifies gaps, contradictions, bottlenecks, readiness issues, perception differences and areas of value leakage.
- 04
You get decisions
Leadership receives a concise, prioritized diagnostic with clear actions and sequencing.
Minimal time from your team. Maximum insight for leadership.
Focused online input from the people involved. No calendar full of workshops.
What we examine
What we look at.
A focused set of dimensions, chosen for the decision in front of you. Not a methodology tour.
Workflow Friction
Where the flow of work slows, stalls or loops back.
Decision Bottlenecks
Where decisions wait, and on whom.
Handoffs & Duplication
Where work is passed on, dropped or done twice.
Rework
Where output is corrected, redone or quietly fixed downstream.
Role Clarity
Whether people know what they own and what others expect.
Knowledge Bottlenecks
Where expertise is scarce, underused or trapped with individuals.
Value Leakage
Where time, effort and quality are lost between intent and result.
What you receive
What leadership receives
02
Workflow Friction Map
The points in the flow of work that create delay and rework.
03
Bottleneck Analysis
The decisions, people and handoffs that everything waits on.
04
Prioritized Improvement Roadmap
What to fix first for the greatest recovered value.
Business impact
Why this matters
- Identify where value is leaking, with evidence
- Identify avoidable rework and duplication
- Shorten decision cycles by removing unnecessary approvals
- Improve allocation of scarce expertise
- Focus improvement effort on the highest-return fixes
Why GrundMind
A different kind of consulting
Research-based, not opinion-based
Our methodology is grounded in the research foundation of the Grund Institute and structured evidence, rather than generic consulting assumptions.
Small, dedicated senior team
A focused group of experienced people works directly on the engagement. No oversized project team and no unnecessary layers.
Minimal time from your team
We are designed to get the evidence we need without filling calendars with workshops.
We do the heavy lifting
We collect, structure, compare, analyse and synthesize the evidence. Your people provide focused input. We do the consulting work.
Multiple perspectives, not averages
We compare employee, manager and workflow perspectives to expose gaps that averages hide.
Decision-ready output
Leadership receives priorities, actions and evidence, not a long slide deck with vague observations.
Evidence before intervention.
Who this is for
Best suited for
- Knowledge-intensive companies
- Professional services
- Engineering
- Logistics
- Financial services
- Advanced manufacturing
When to use this diagnostic
When companies typically use this
- When performance remains stuck after a transformation
- When growth has outpaced the operating model
- Before a cost or efficiency programme
- When teams are busy but results are flat
The transformation journey
- UnderstandExecutive Diagnostic
- PrepareTransformation Readiness
- ChangeYou are hereOperating Model & Value Leakage
- MeasureComing soonTransformation Impact
Next step
Not sure whether this is the right starting point?
Tell us what you are trying to decide or change. We will help you identify the right diagnostic.